Frequently Asked Questions

There is no smoking allowed inside the property, including in all guestrooms or on guest room patios or balconies. The Dana on Mission Bay will assess a fee of $250 to guests that choose to smoke in guest rooms.

Self-parking is available at $29 per night.

No. Only Self-Parking is available.

Please contact our accounting department at 619-225-2145.

Please call the hotel at 619-222-6440 and ask to speak to our Lost & Found department.

You can view our most up-to-date property map anytime.

Yes, we are pleased to offer 10, level 2 electric vehicle (EV) charging stations for our guests. Our state-of-the-art charging stations are conveniently located on the West Side of our property. Whether you drive a Tesla, Nissan Leaf, BMW i3 or many others, our charging stations are compatible with a wide range of EV models. We require all charging station users to download the EVOLV EV Charging app, available on the App Store or Google Play. Tesla users will need to provide their own J1772 charging adapter, our hotel does not provide any. ADA charging spots are also available.

Use the booking engine link to view, modify, or cancel any reservation made online. Simply click the “My Reservations” button in the top right corner of the booking engine. For assistance with reservations made by phone, please call our hotel reservations team at 800-445-3339.

Please contact the customer service department at the website you used to make your reservation.

We have a 48-hour cancellation policy. Reservations cancelled less than 48 hours prior to arrival will be charged one night’s room plus taxes/fees.

Yes. No show reservations are subject to one night’s room and tax.

Kids 17 and under stay for free in existing bedding when accompanying an adult.

 

Yes. A valid id and copy of orders is required at check-in.

We do accept 3rd party payment via credit card authorization. Please contact the front desk at 619-222-6440 to request an authorization form.

As of 2024, The Dana on Mission Bay no longer requires a nightly resort fee with each reservation, and we are happy to introduce our optional “Bayside Benefits Bundle” add-on. Click here to learn more!

Reservations for 6 or more rooms for the same stay dates are known as a “group booking.” These typically have different rates, availability structures and deposit requirements than non-group reservations. To make a group booking, please call 866.544.2115 or email [email protected].

 

Check-in time is from 4 pm, and check-out time is 11 AM.

Early check-ins and late check-outs are based on availability and are subject to the following fees. Please contact our guest services team ahead of time to inquire or request.

Early check-in fee(s): 6am – 8:59am: $100 | 9am – 11:59am: $75 | 12pm – 2:59pm: $50

Late check-out fee(s) : Noon: Complimentary | 1pm – 1:59pm: $50 | 2pm – 3:59pm: 1/2 day’s rate | 4pm or later: Full day’s rate

 

Yes, a valid government-issued picture ID is required for check-in.

Yes.

No, a valid credit card is required upon check in and will be authorized for the full amount of the stay plus $50 per day for incidentals. At this time, we are not accepting cash payments at the front desk and at the restaurant.

Yes, we do. A 48 hour early departure notice is required otherwise a fee of one night’s room and tax will apply.

All rooms can accommodate cribs, and they are available through the front desk free of charge. We do have a limited number of rollaways available for an additional $10 fee per night (based on availability) and these may be accommodated in select rooms.

We have a limited number of connecting rooms, and while we can request connecting rooms they are not guaranteed. Please contact us at 619-222-6440 for details.

 

Yes, we feature a variety of spacious suites for comfortable family, group, or extended stay travel.

No, but all of our guest rooms and suites feature refrigerators, and microwaves. Deluxe Park and Bay View junior suites and suites also feature wet-bars.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please call 619-222-6440 or check out our Accessible Accommodations.

 

Please contact our front desk at 619-222-6440 to make arrangements, some amenities require at least 48 hour advance notice.

Wheelchairs are available at no charge (limited availability, please call the front desk in advance of stay). Strollers are not available.

Yes. Guests have access to onsite laundry facilities (fee).

Wireless internet access is available throughout the hotel and is available in all guest rooms.

Enjoy complimentary standard WiFi during your stay at our hotel. For guests seeking enhanced connectivity for up to 4 devices, we offer an upgraded WiFi option for a fee of $14.95. Elevate your experience further by opting for our Bayside Benefits Bundle, which not only includes upgraded WiFi but also offers a range of fantastic inclusions for an enhanced stay.

Yes, our on-site fitness center offers multiple treadmills, ellipticals, stationary bikes and a variety of weights.

Yes. A gift and sundries shop is located in the hotel lobby.

 

Yes. Bicycles may be rented from Adventure Water Sports, conveniently located at The Dana Marina. Fees apply.

Yes a wide variety of sport equipment, including pedal boats, aqua cycles, kayaks, stand up paddle boards, jet skis and more may be rented from Adventure Watersports, conveniently located The Dana Marina. Fees apply.

Yes. Please note, the business center is temporarily closed until further notice.

Yes. The Dana on Mission Bay has two outdoor, heated pools and Jacuzzis. The Tropical Pool, surrounded by lush landscaping, is located on the east side of the hotel in the Marina Cove section. The hotel’s Bayside Pool offers stunning bay and marina views and an infinity edge. It is located on the west side of the hotel.

Our hotel has a wide range of San Diego attractions for kids available including bike rentals, paddle boat & aquacycle rentals, ping pong, and two heated pools & Jacuzzis.The Dana on Mission Bay offers nightly family-friendly Dive-in Movies as well as seasonal pastimes like Ping Pong, Bocce Ball & Lawn Bowling! There are also great kids choices at the Firefly Eatery & Bar. Please note that some of these services are temporarily unavailable.

No. However we are happy to provide local spa recommendations.

Two days free | 3+ days $3.00 per day for envelope, $10.00 per day for package.

Yes, the Firefly Eatery & Bar is our onsite restaurant.

View Firefly Eatery & Bar’s operating hours.

Yes, check out our Dana Delivery page to see the menu!

 

Yes, The Dana on Mission Bay is a top dog-friendly San Diego hotel.

Yes. Up to 2 dogs per room will be allowed with no weight restriction. Pet rate is $40 per night plus tax, additional dog charge is $20 per night. For stays of 7-29 nights, an additional $100 pet cleaning fee is added. If damage occurs or excessive cleaning is needed, the hotel may charge additionally to cover the costs of repair/cleaning.

Yes! Check out all our offers for your furry friends on our Dana For Dogs page.

 

No, but our front desk staff are happy to assist you in arranging local pet sitting, dog walking and grooming services.

The hotel is five miles from San Diego’s Lindbergh field.

No, we do not offer shuttle service from the airport.

Please visit our Experience page for details.

We offer shuttle service to and from SeaWorld, available at $5 per person. For an even more inclusive experience, consider our Bayside Benefits Bundle priced at $19.95 per night, which not only includes complimentary shuttle service to SeaWorld but also offers an array of additional perks. View our policy for the shuttle and traveling with children here.