Our Guarantee
At The Dana on Mission Bay, we guarantee that booking directly through our website or reservation team will always offer you the best experience and the lowest available rates. Should you find a lower rate for the same room, dates, and booking conditions on another site, we’ll not only match it, but also provide you with extra perks to enhance your stay.
We promise that you won’t find a lower rate anywhere else. Our Best Online Rate Guarantee ensures that booking directly with us is the smartest choice.
Life is unpredictable—our direct bookings come with the most flexible cancellation policies, so you can make changes to your reservation with ease.
Receive an exclusive pre-arrival letter filled with insider tips and recommendations from our local experts, including hidden gems in the area and details about the hotel that will help you make the most of your stay.
When you book with us, you’ll get priority service directly from our team who knows the hotel best. No third-party agents—just the warm, personal attention you deserve.
How Our Best Rate Guarantee Works
1. Book Direct
Reserve your room through our official website or by contacting our reservations team.
2. Find a Lower Rate
If, within 24 hours of your booking, you find a lower publicly available rate for the same room type, dates, and reservation conditions (e.g., length of stay, advance purchase, cancellation policy), submit a claim.
3. Submit a Claim
Contact us with your reservation details and proof of the lower rate (a screenshot or link to the competing offer).
4. Rate Match
Once verified, we’ll adjust your booking to match the lower rate and give you an extra discount as a thank-you.
Terms & Conditions
- The lower rate must be publicly available online and must be for the same room type, dates, number of guests, and reservation conditions.
- The claim must be submitted within 24 hours of booking.
- The Best Rate Guarantee does not apply to rates that are part of a package, promotion, group rate, corporate rate, or membership-exclusive offer.
- Once the claim is verified, any adjustments will be made to your existing reservation.